Shipping policy

Shipping Policy

We process orders within 2–5 business days, excluding weekends and holidays. During busy periods or product launches, processing may take a little longer. You’ll receive a confirmation email with tracking information once your order ships.

Shipping times shown at checkout are estimates and may vary based on the carrier, destination, weather, or other delays outside our control. New Dawnz Soapery is not responsible for carrier delays after an order has shipped.

Please check that your shipping address is correct before placing your order. If you notice an error, contact us at info@shopnewdawnz.com as soon as possible. We can’t guarantee that we’ll be able to change the address once an order is being prepared or has shipped.

If your order arrives damaged, defective, or incorrect, contact us promptly at info@shopnewdawnz.com with your order number and photos so we can review the issue. If we confirm a problem with the item, we may provide a replacement. Refunds are not offered.

Some products, including body butter, may be available for shipping only when temperatures are suitable. If a product is temporarily unavailable for shipping, please check its listing or contact us. Local pickup may be available when offered at checkout.